About CREA Memphis

Coordinated Response to Elder Abuse (CREA) of Memphis and Shelby County, Tennessee

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Coordinated Response to Elder Abuse (CREA)

CREA Memphis is a Coordinated Community Response (CCR) team whose aim is to improve the protection of older adults in Memphis and Shelby County that are 60 years of age and older where there is a suspicion of physical, sexual or emotional abuse, or suspicions of neglect, abandonment or financial exploitation, regardless of the setting or situation.

We do this through:

  • Commitment, Communication and Shared Vision by the CCR team
  • Victim-Centered Services that Support Older Adults
  • Awareness and Education to the Entire Community



Our Coordinated Community Response (CCR) members are a collection of over 20 professionals from various disciplines and professions, which include governmental, community based and non-profits organizations, who share a common vision and responsibility to enhance the safety of adults 60 and older. The CCR team meets twice monthly to review each organizations policies and protocols to identify and address gaps in care that may impact services.

CCR members hold each other accountable to create a seamless response to the needs of victims of elder abuse. In order to define and align the resources and interventions that allow us to quickly intervene in cases of reported elder abuse, we are working with our CCR members to develop, apply and refine a comprehensive and sustainable model of community response



CREA’s services are intended for individuals over the age of 60 who may be abused and who are seeking services in response to elder abuse. Older adults have the right to self determination and to request services. All referrals for the following services are made by law enforcement, victim advocates and elder care coordinators only.


24 Hour Emergency Services for elder abuse victims24-Hour Emergency Services: When there is an urgent need, a Victim Advocate will visit an older adult with law enforcement officers any time, day or night. The Victim Advocate will assist the older adult make referrals for housing and healthcare for their protection.


Advocacy Services for elder abuse victimsAdvocacy: Victim Advocates and Elder Care Coordinators are specially trained to support the older adult, listen to their wishes and make referrals for services they are interested in. Individual and group counseling services are available as well as transportation for court hearings, medical appointments and adult day care programs.

Healthcare Services for elder abuse victimsHealthcare: A medical evaluation and homemaker services may be necessary to keep the older adult in their home and for their physical well-being. RN and MD home visits are available.


Housing Services for elder abuse victimsHousing: Temporary emergency housing services are available and located in a foster home, assisted living facility or nursing home depending on the needs and wishes of the older adult.


Legal Services for elder abuse victimsLegal: Two full-time attorneys are employed to meet any legal needs of an older adult who is abused. The attorneys will work with Probate Court, law enforcement and District Attorney’s office when needed and can address Powers of Attorney, Orders of Protection, Conservatorship, and concerns with financial institutions.



For assistance from the Coordinated Response to Elder Abuse in Memphis and Shelby County call the Family Safety Center, call 901-222-4400

To learn more about “Protect Older Adults”, contact Patti Tosti, Founder of TOSTI Consulting, Inc..  CLICK TO EMAIL PATTI


We all have a DUTY TO REPORT. (T.C.A. 71-6-103b)
Tennessee law provides that “any person having reasonable cause to suspect that an adult has suffered abuse, neglect or exploitation, shall report or cause reports to be made” giving such information to TN Adult Protective Services.

CREA Partner Organizations

The Coordinated Response to Elder Abuse is generously supported by the Plough Foundation and driven by the following community partners.

  • Adult Protective Services of Tennessee
  • Aging Commission of the Mid-South
  • Ave Maria Home
  • Baptist Memorial Health Care Corp.
  • Bartlett Police Department
  • CoactionNet
  • Community Legal Center (CLC)
  • Crime Victims Center (CVC)
  • Family Safety Center (FSC)
  • Memphis Area Legal Services (MALS)
  • Memphis Crisis Center / Elder Life Line
  • Memphis Data Partners
  • Memphis / Shelby County Fire Department
  • Memphis Police Department
  • Meritan
  • Metropolitan Interfaith Association (MIFA)
  • National Clearinghouse on Abuse in Later Life (NCALL)
  • RISE Foundation
  • Shelby County District Attorney General’s Office
  • Shelby County Sheriff’s Office
  • Tosti Consulting
  • West Tennessee Regional Forensic Center